Privacy Policy crown2u

1 Information We Collect

crown2u collects personal information during the account registration process, identity verification (KYC), financial transactions and platform use. The types of information collected include:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, ShopeePay), and records of deposit and withdrawal transactions.
• Technical Information: IP address, device type, operating system, web browser, and login session data.
• Activity Records: Betting history, gameplay patterns, and interactions with our platform.
• KYC Supporting Documents: Copies of MyKad, proof of address, and financial verification documents submitted during the account verification process.

Collecting this information is necessary to allow us to provide services securely, meet our legal obligations, and protect the safety of users and the platform as a whole.

2 How We Use Your Information

Personal information collected is used for the following purposes:

• Account Management: Creating, verifying and maintaining user accounts securely.
• Transaction Processing: Processing deposits and withdrawals through the chosen payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH).
• Legal and Regulatory Compliance: Meeting international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering (AML) obligations.
• Platform Security: Detecting and preventing fraudulent activity, account misuse, or any security threats that could put users at risk.
• Customer Support: Helping you resolve enquiries, complaints or technical issues via our live chat and support email.
• Service Communications: Sending important notifications related to your account, policy updates, and promotional information that you have agreed to receive.
• Platform Improvement: Analysing aggregated and anonymised usage patterns to improve the overall gaming experience.

3 Data Sharing and Disclosure

crown2u does not transfer your personal information to outside parties except in the following circumstances:

• Payment Service Providers: To process deposit and withdrawal transactions, the necessary information is shared with payment processors such as FPX gateways, e-wallet operators, and cryptocurrency exchange platforms that we use. These providers are bound by strict confidentiality obligations.
• Game Software Providers: Third-party game providers may receive minimal information strictly required for technical purposes only. They are not permitted to use this data for any other purpose.
• Regulatory Bodies and Law Enforcement: When required by our licensing body or a legitimate law enforcement agency, we may need to disclose certain information in accordance with established legal procedures.
• Business Transfers: In the event of a merger, acquisition or sale of business assets, user information may be transferred as part of that process. Users will be notified in advance by email or notice on the platform.

In all of the above circumstances, we ensure that parties receiving data comply with data protection standards equal to or higher than those we apply ourselves.

4 Data Security

crown2u implements comprehensive technical and organisational measures to protect users' personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of data at rest using recognised encryption algorithms.
• Role-based access control (RBAC) to ensure that only authorised personnel can access sensitive data.
• Use of two-factor authentication (2FA) for access to internal systems that store user data.
• Continuous system monitoring to detect any suspicious activity.
• Regular security audits by independent parties to assess the effectiveness of existing controls.
• Frequent data backup procedures to ensure information can be recovered should an incident occur.

Although we take all reasonable steps, no security system can guarantee absolute protection. We encourage users to play their part by using strong passwords and not sharing their login credentials with anyone.

5 Cookie Policy

crown2u uses cookies and similar tracking technologies to improve the user experience on our platform. There are several categories of cookies in use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how users interact with the platform to help us improve the overall experience. Data is collected anonymously.
• Functional Cookies: Store user preferences such as language and display settings so you do not need to set them again each time you visit the platform.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain functions of the crown2u platform.

6 Data Retention Period

crown2u retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing regulations. Generally:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained in accordance with the minimum period set by licensing requirements and relevant financial laws.
• KYC Documents: Retained for the period required by the regulatory body as part of our compliance obligations.
• Technical Logs: Retained for a limited period for security and debugging purposes only, before being automatically deleted.

Once the relevant retention period has ended, data will be deleted or anonymised in a secure and irreversible manner.

7 International Data Transfers

As crown2u operates under international licensing, your personal information may be processed and stored outside Malaysia. In such situations, we ensure that:

• All data transfers are carried out with adequate safeguards, including the use of legally binding data transfer agreements.
• Providers and partners that receive your data in other jurisdictions are subject to equivalent data protection standards.
• We transfer only the minimum data necessary for legitimate operational purposes.

8 How to Contact Us

For any inquiries, requests or complaints regarding this Privacy Policy and the management of your personal data, please contact our support team through the following channels:

• Live Chat: Available on the crown2u website 24/7 in Malay and English.
• Email: [email protected]

Our team will endeavour to respond to all privacy-related inquiries in a timely manner. For requests relating to user rights such as data access, correction, or deletion, please clearly state the type of request and include your relevant account information so we can process your request promptly.

9 Amendments to This Policy

crown2u reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements, or licensing requirements. When amendments are made:

• The "Updated" date at the top of this document will be changed to the date of the latest amendment.
• For material or significant amendments, we will notify users via a notice on the platform or by email to the registered address.
• Continued use of the crown2u platform after an amendment takes effect will be considered your acceptance of the latest version of the Privacy Policy.

We encourage you to check this page periodically to ensure you are always aware of how your personal information is managed.